Senior Voice / VoIP Engineer

JOB DESCRIPTION

Note:
 Please do not submit CISCO heavy candidates.
Job Location:
 
Philadelphia, PA, Mount Laurel, NJ, or Denver (Englewood), CO.
End Client:
 Comcast
IMPORTANT
 : 
There is a sample resume attached in the 
Job Insights
 section to help guide your search for this role. This resume also serves as the 
required format
 that must be strictly followed when preparing candidate resumes for submission to the 
Prime Vendor portal
. Kindly download, review, and use this format for every submission. Resumes that do not adhere to this format will not be considered.
You will also find a 
US Partner Submittal Form
 template link. Kindly complete the template with the required information and paste it at the 
top of the resume
. This is mandatory — resumes submitted without the completed template will be rejected. 
Position Overview:
Senior Voice / VoIP Engineer
We are seeking a senior-level Voice/VoIP Engineer with strong SIP fundamentals and the ability to independently design, troubleshoot, and support large-scale voice platforms.
Key Responsibilities
Design and support SIP-based voice and VoIP solutions, including call center and IVR use cases
Troubleshoot SIP signaling, media flows, and complex voice issues across systems
Translate business requirements into technical voice and integration designs
Operate with a high degree of autonomy, owning technical decisions and outcomes
Collaborate closely with engineering teams during design, escalation, and certification efforts
Required Qualifications
Strong hands-on expertise with SIP protocols, signaling, and media troubleshooting
Solid Linux proficiency, including CLI-based system support and diagnostics
Experience with VoIP platforms such as PBX systems, SIP trunking, or service provider voice environments
Systems-level problem-solving skills across multiple components and technologies
Basic scripting experience to support automation and operational efficiency
Preferred Experience
SBC’s: Ribbon, Audiocodes. (e.g., Oracle/Acme Packet or comparable platforms)
BroadWorks or similar carrier-grade voice platforms
Exposure to Cisco voice technologies
Experience supporting large-scale, multi-region or multi-country voice deployments