Visitor Services

JOB DESCRIPTION

 
 
Overview:  
 
 
 
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment. 
 
 
 
Job Title: Visitor Services  
 
Location: Moline, IL, 61265  
 
Duration: 36 Months  
 
Job Type: Contract  
 
Work Type: Onsite
 
  
 
 
 
Job Description:  
 
 
 
Ensures that all Deere stakeholders and guests to the client Attractions (Pavilion, Tractor & Engine Museum, Historic Site, World Headquarters display floor) receive an exceptional  experience.  
 
 
 
Trained to provide guided tour, or information to those interested in learning more about the company's history, global operations and its equipment and services.  
 
 
 
Public speaking and customer service training for all levels of tours (including VIP and Dignitary).  
 
 
 
Prepare exhibits and facility for opening/closing.  
 
 
 
Assist in all general daily activities as needed.  
 
 
 
Ongoing training and development.  
 
 
 
Be an ambassador for all community attractions and businesses.  
 
 
 
Present educational programming for students' pre-K through high school to meet state core curriculum standards.  
 
 
 
Work special events, including coordination support, set-up, tear-down.  
 
 
 
Availability to work during a 7 day a week operation, including holidays.  
 
 
 
Job Duties  
 
 
 
Ensures that all guests to the  Pavilion receive an exceptional  experience.  
 
 
 
Performs opening and closing procedures for the facility.  
 
 
 
Performs front desk information operations, administrative duties.  
 
 
 
Assist in all general daily activities as needed.  
 
 
 
Receives ongoing training and development.  
 
 
 
Works special events, including set up, and tear down.  
 
 
 
Has availability to work during a 7-day-a-week operation, including holidays.  
 
 
 
Acts as an ambassador for all community attractions and businesses.  
 
 
 
Greet guests, tour groups, etc.  
 
 
 
Answer the main Pavilion phone line at the front desk  
 
 
 
Take tour reservation with guests via phone  
 
 
 
Greet visitors/groups and give a short overview of the self-guided Pavilion layout  
 
 
 
Required Skills  
 
 
 
Candidates should have a friendly, outgoing personality, and be comfortable interacting with Pavilion guests  
 
 
 
Ability to multi-task  
 
 
 
Attention to detail  
 
 
 
Clear written and verbal communication  
 
 
 
High level of customer service and professionalism  
 
 
 
Some computer experience would be helpful  
 
 
 
Previous experience working in a museum is a plus  
 
 
 
TekWissen   Group is an equal opportunity employer supporting workforce diversity.