Technology Applications Spec. I TS Field Support

JOB DESCRIPTION

No extensive lifting, standing, or walking. 
They will be working on their laptop and on the floor to assess processes. 
They will have the potential to convert, not necessarily right at 320 hours worked. It will depend on their performance. 
We are seeking technical contact with operational acumen who will collaborate with SME’s / System administrator including Technology team to build detailed documentation on systems and process. 
Duties will include updating and managing the company’s systems procedure guide end to end and working with developers, operations to create new documents as we release new services.

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***Shift timings***
8:00 AM	to 5:00 PM	 (Sun to Thur)
Job Type: Temp to engage
Roles & Responsibilities : 
•	Fluency in technical and common office software, ERP and PLM knowledge is a plus
•	Create, document, and refine technical information and other various materials explaining products, tools, and services.
•	Collaborate with fellow technical communicators to develop new approaches for creating more precise and engaging knowledge base articles for the company.
•	Manage complex information and multiple projects within content specifications including drawing swim lanes.
•	Good eye for details including analytical and conceptual thinking skills.
•	Suggest best practices and optimizations throughout content generation projects.
•	Ability to create and check all technical material for consistency and accuracy.
•	Collaborate with technical team to develop approaches for creating more precise and engaging knowledge base articles for the company.
•	Implement comprehensive technical documentation, feedback, and changes whenever possible.
•	Create technical documents that convey accurate messaging for the project and product specifications.

All TAS roles are responsible for supporting and driving key Services initiatives, including but not limited to: 
•MIF Retention 
•Wallet Share (Volume Building and Lead generation) Drive document volume by conducting customer training on the basic and advanced features of targeted connected products and applications including color and high volume units as part of standard installation fees and maintenance contracts. 
May deliver a variety of customized training depending upon customer’s needs, e.g., customized training plan, feature application training, etc. for an additional fee or as contracted with client. 
Follows-up with customers on feedback received from provided training to ensure complete customer satisfaction. 
Follows-up with customers who are printing at less than 30% of Total Document Volume, to assist them in optimizing use of company products and applications. 
Keeps current on all products and feature capabilities through independent study and classroom instruction. Uses effective presentation, interpersonal and communication skills. 
•Trains customers on Ricoh devices and designated Solutions as specified in Policy, associated Playbook and other documented guidelines. 
•Visits current customers with low volume in an effort to increase total document volume. 
•Registers customers for company website and informs them about process for requesting service and supplies. 
•Identifies potential sales leads for Sales and Network Service departments. 
•Works with Service management to ensure proper request procedures are followed. 
•Accounts for all time and activity by recording information in the Activity Tracking system. 
•Presents a professional image in business dress and behavior. 
•Performs other duties as assigned. Demonstrates expertise and provides specialist services 
•Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods. 
•Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. 
•Performs appropriate follow-up customer visits to ensure volume building and customer identified benefits are realized and maintained. Manages Territory 
•Responsible for managing own time and schedule 
•Schedules training based account priority and territory to limit travel and improve efficiency. 
•Identifies and targets customers that have under-utilized Ricoh equipment/ systems. 
•Works closely with Ricoh sales partners to maximize equipment leads, upgrade opportunities, supply sales and sales of Ricoh services. 
•Develops and executes monthly plan that meets or exceeds minimum on-site customer trainings and TDV visits. 
•Maintains and manages all activities that result in meeting or exceeding minimum volume growth expectations. 
•Completes all required administrative tasks in an accurate and timely manner. 
•Travel to other areas within region to help with large installs as needed and approved by Area Director Customer Service 
•Proactively seeks ways to improve Ricoh equipment / systems performance that results in greater customer satisfaction with Ricoh. 
•Acts as a communication link on unresolved technical problems/issues. 
•Maintains productive, professional relationship with all customers. 
•Maintains productive, professional relationship with all Ricoh personnel.

Minimum Qualifications : 
Job Qualifications and Technical Skill Sets
• Bachelor’s degree in relevant technical field
• 2+ years of experience in technical writing or software documentation
• Proficiency in word processor programs such as Microsoft Word and Google Docs and PDF software such as Adobe Acrobat
• Familiarity with systems development life cycle (SDLC)
• Excellent written and verbal communication skills
• Minimum of two years’ experience in technical writing
• Time management and organizational skills
• Familiarity with HTML and CSS preferred.
Skills : 
Technical Writer
Work Authorization : 
US Citizen
Green Card