Technical Support

JOB DESCRIPTION

Seeking a C2C candidate located in the specified area.
position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components. 
  
What are the essential duties of this position?
Communicate effectively, both orally and in writing, with users, unit staff and Managers 
Maintain a broad system knowledge, knowledge of computer related equipment, and end user software 
Analyze operational problems 
Investigate alternative solutions and potential risk 
Initiate corrective action 
Record and report status 
Teach and assist other staff and users 
Project management 
Server support 
Telecommunications support 
Database systems support 
Enforce security standards 
What is the function of the work area and how does this position fit into that function?
Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.
  
Required Skills : Technical Support
 Basic Qualification : 
 Additional Skills : Technical
This is a high PRIORITY requisition. This is a PROACTIVE requisition 
 Background Check : No 
 
Drug Screen : No