Technical Customer Service Representative

JOB DESCRIPTION

 
For further inquiries regarding the following opportunity, please contact  our Talent Specialists
 
  
 
Kunal |  224-704-1709
 
  
 
Title: Technical Customer Service Representative
 Duration: 12 Months
 
 Must be able to travel and train to Lisle, IL and/or Woodridge, IL. After that this will be remote however must be able to travel into the office 2 or 3 times per year or as needed.
 
 
 MUST HAVES:
 
 
Strong computer skills  (MS Outlook, teams, ECT.) (Proficient at typing and navigating various computer programs)
 
Excellent written and verbal communication (Will need to report out on high visibility repairs)
 
Basic automotive or truck technical knowledge (intermediate would be ideal) (Parts catalog / ordering experience is a plus)
 
Ability to multitask and work under pressure
 
Adapt to new frequent process and procedures quickly
 
 
  
 
 
The team provides technical repair direction and support on all client  proprietary products. We also work with our vendors to help resolve diagnostic and repair direction for our customers.
 
Aid customers after the sale of a product via case file or telephone on regards to serviceable components on products. Asked to provide part numbers for customers using many PC-based systems and books other forms of reference may be used.
 
Utilizing technical parts knowledge and understanding of vehicle operations to answer customer concerns. On occasion calling the customer if the information they provide is not sufficient
 
 
 
  
 
About us:
 
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
 
  
 
 
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.