Sr System Support Analyst

JOB DESCRIPTION

  - Interviews: Interviews will be held onsite at Detroit, MI, 48202. Candidates must be available for an in-person interview.
 
- Duration: 1 year with extension likely
 
- Position location: Detroit, MI, 48202. Please note: This is a fully in-person position. Candidates for this role will be required to be ONSITE 5x a week at Detroit, MI, 48202.
 
- Local candidates only. Please do not submit candidates who will need to relocate.
 
Clear and concise communication skills required. 
 
Top Skills & Years of Experience Required: 
 
- Minimum of 3+ years of IT experience is required
 
- Minimum of 3+ years of customer service experience is required.
 
  
 
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components. 
 
  
 
Communicate effectively, both orally and in writing, with users, unit staff and Managers
 
 
Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
 
 
 
Analyze operational problems
 
Investigate alternative solutions and potential risk
 
 
 
Initiate corrective action
 
 
 
Record and report status
 
Teach and assist other staff and users
 
Project management
 
Server support
 
Telecommunications support
 
Database systems support
 
Enforce security standards 
 
 
  
 
Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.
 
  
 
  
 
Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products.
 
Individual tasks related to the duty:
 
 
Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges.
 
Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs.
 
Serve as technical experts providing support to other technicians.
 
Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.
 
Administers and implements automated data processing systems and computer application programs.
 
 
  
 
  
 
Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components.
 
  
 
Individual tasks related to the duty:
 
 
Provide planning, design, and implementation of computer hardware, software, and network components.
 
Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere in DTMB.
 
Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software.
 
Analyze the need for, and develops, documents, implements and monitors information technology quality assurance standards.
 
Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
 
Maintains records and prepares reports and correspondence related to the work.
 
 
  
 
  
 
Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of DTMB. 
 
  
 
Individual tasks related to the duty:
 
 
Troubleshoot Local Area Network connectivity issues through cables, switches and hubs.
 
Administer network groups, users and rights associations.
 
Monitor and maintain local server back up systems. 
 
Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files.
 
Setup, support, test and troubleshoot print servers.
 
On-site support for installation of Telecommunication hardware.
 
Install and troubleshoot wiring and associated devices including transceivers, switches, hubs and routers.
 
 
  
 
  
 
Other duties as assigned. Including local database administration, enforcing security standards, and virus/spyware remediation. Pursuing technical training and specialized client training in order to service all agency clients within a service area.
 
Individual tasks related to the duty:
 
 
Provide for the updating of patches and virus repair.
 
Seek out and attend relevant technical training.
 
Attend special training sessions required by client sites to provide complete IT service.
 
 
 
Carry out the directives of Management in support of providing customer service to clients of DTMB.