Service Technician

JOB DESCRIPTION

Job Description
We strive to provide our clients with high-precision injection molding machines and exceptional, hands-on service.
As a Service Technician, you’ll provide technical support for our clients and assist with our Sales Team's projects, including but not limited to machine installations, improvement of current client projects, and development of new projects.
Looking for experienced technicians with at least 3–5 years working in the plastic and mold industry.
What You'll Do
Travel 50–80% across the country
Provide technical assistance to customers and sales teams
Support business growth initiatives through product design, evaluation, and qualification activities
Perform machine installations, start-ups, repairs, maintenance, and upgrades
Provide technical training to customers, field sales agents, and internal personnel
Assist in maintaining product reference lists for field and internal use
Responsibilities
Coordinate all aspects relating to injection molding machines at customer sites
Assist in trials and troubleshooting
Perform machine installation, start-up, repair, maintenance, and upgrades
Manage CRM system and service-related data entry into MS Dynamics 365
Perform hands-on service work at customer sites and conduct training sessions (client and in-house)
Serve as liaison between the USA team and international OEM locations (China, Europe, and India)
Contribute to machine manuals and improvements
Assist in overseeing and managing inventory and spare parts business
Manage showroom activities, including customer presentations
Handle purchasing and selling of spare parts and promote existing and newly developed technologies
What You'll Bring
3+ years of experience in the injection molding industry (preferably in technical service or field service)
Knowledge of the plastics industry
Valid driver’s license and ability to travel (vehicle use with compensation)
Strong oral and written communication skills
Familiarity with Microsoft Office programs, preferably including Dynamics 365
What We Offer
$25–$30 hourly wage + time-and-a-half overtime pay
Personal and vacation paid time off, plus paid holidays
Health, dental, and vision insurance
Simple IRA with employer match
Equal Opportunity Employer Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of sex, race, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Details
Job Type:
 Full-time
Expected Hours:
 Minimum 40 hours per week
Benefits
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule
5x8 schedule
Monday to Friday
Nights as needed
Overtime
Weekends as needed
Year-round work
Supplemental Pay
Overtime pay
Additional Information:
Applicants with a criminal record are encouraged to apply
Work Location:
 On the road