Service Technician

JOB DESCRIPTION

Duties: In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Hilti equipment.Maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool.  Contribute to the Company's financial success through COGS control, process improvement, and cost containment throughout the repair process .Provide best-in-class tool repair service in support of Hilti's Lifetime Service value proposition. Principle Duties and Responsibilities:    Adhere to the worldwide Champion 3C Strategy of:      Customer - We aspire to be our customer's best partner. Their requirements drive our actions.      Concentration - We focus on products and markets that allow us to achieve and sustain leadership positions.      Competency - We are committed to excellence in innovation, total quality, direct customer relationships and effective marketing.      Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing on-line repair manuals, schematics, and technical files      Perform high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems      Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools      Conduct final functional and safety testing after every repair to ensure customer safety      Through continuous inventory, accurate picking of spare parts, and identifying and increasing inadequate safety stock levels, assist in maintaining adequate parts inventory and ensuring best in-class repair service to Hilti customers      Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnel      Travel to participate in Tool Repair Workbench Summits to assist with benchmarking repairs, reducing cost of goods sold, and standardizing repairs throughout the repair network      Provide data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti tools      Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner    Follow company policies, procedures, and rules      Follow and abide to the company's culture, values, and principles      Perform other duties as assigned by supervisor Adverse Work Conditions:      Workshop environment subject to heat, cold, noise, dust, and other particles      Must have the ability to use hand tools and equipment to disassemble and assemble power tools Safety Equipment Required:      Must observe and abide by all safety regulations as required by Hilti and Occupational Health and Safety Standards (OSHA)      Must wear steel toe boots, safety glasses, safety vest, and other safety equipment, as required, when working in the facility and/or operating machinery Physical Requirements:      Occasionally lift up to 70 lbs.      Stand for long periods of time and perform repetitive reaching, bending, and climbing.      Must be able to stand for up to 8 hours daily while performing tool repairs at workstation

Skills: Experience in mechanical or electrical repairs  Experience using Windows applications preferred

Education: High School Diploma/GED or equivalent experience required

Schedule Notes: Max. PayBR Shift is 7:30 am to 4:30 PM
Required Skills: TEAM PLAYER,EXCELLENT COMMUNICATION SKILLS,PROBLEM SOLVER,ELECTRO-MECHANICAL APTITUDE,SAFETY STANDARDS,
Additional Skills: OSHA,HAND TOOLS,SCHEMATICS,COGS,PROCESS IMPROVEMENT,OPERATIONS,INVENTORY,

Hours Per Day: 8.00
Hours Per Week: 40.00
Languages: English( Speak, Read, Write )
Department: HARRISBURG REPAIR CTR*Repair : 32291011
Job Category: Industrial