Service Representative

JOB DESCRIPTION

Martin Management Group is seeking a Customer Service Representative to join our team at our Co-Mar Aviation location. The Customer Service Representative is responsible for the professional representation of the Fixed Based Operation through various types of communications. As one of the first points of contact with pilots, passengers or visitors, s/he must present a positive company image. 
Responsibilities:
 
Answer all incoming telephone calls 
 
Process credit card payments for fuel and other various fees
 
Accurately complete and forward all necessary paperwork and reports to corporate office in a timely manner
 
Provide excellent customer service and present a positive company image
 
Communicate with incoming aircraft as necessary
 
Order supplies and fuel for the tanks
 
Provide courtesy and professional services (i.e. coffee and ice service, shuttle service, rental car arrangements, hotel reservations, pilot supplies/charts, catering)
 
Maintain cleanliness of facility
 
Complete training as assigned by management
 
Follow policies and procedures as set forth in Employee Handbook
  
Calling and collection of past due payments
 
Any other duties as assigned
 
Requirements
 
High school diploma or equivalent
 
Proper phone etiquette
 
Ability to multi-task and stay organized
 
Customer service, office and clerical experience preferred
 
Professional appearance
 
Excellent oral and written communication skills
 
Ability to read and comprehend instructions and information
 
Must have basic math skills
 
Ability to use personal computer applications including word processing and spreadsheet software
 
Current drivers license
 
Physical Demands and Working Conditions: 
The noise level in the work environment is usually loud. Occasionally required to bend, stoop, crouch, reach and handle tools. Occasionally requires the ability to lift 20 pounds of material. Occasionally works near moving mechanical parts. Is potentially exposed to aviation fuel, chemical cleaning materials or other toxic materials commonly found in an FBO. Occasionally, exposed to aircraft exhaust fumes or other airborne particles. 
Benefits
 
Medical, Dental, Vision, Life Insurance
 
401k
 
Paid Holidays
 
Weekly Paychecks
 
Hours: Monday-Friday 8:00 am - 4:00 pm
Pay rate: $15-$16 per hour
customer service, administrative assistant, administrative clerk
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