Service Advisor

JOB DESCRIPTION

About Us:
Optimum RV is a premier RV dealership dedicated to providing high-quality recreational vehicles and exceptional service. We are seeking an organized and customer-focused RV Service Advisor to join our service team and provide outstanding support to our customers.
Pay is Base plus Commission up to $75,000
Responsibilities:
Service Advisors are the primary point of contact for our customers who have service needs. The primary duties will include:
·        Greeting customers and determining their service needs through active listening and effective questioning.
·        Creating detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics.
·        Providing customers with estimates for repairs and maintenance, explaining the scope of work and associated costs.
·        Communicating with service technicians to ensure timely completion of work and updating customers on the status of their vehicles.
·        Coordinating with the parts department to ensure necessary parts are available for service jobs.
·        Handling customer inquiries and resolving service-related issues in a professional and courteous manner.
·        Maintaining accurate records of all service transactions, including work orders, invoices, and customer communications.
·        Ensuring a high level of customer satisfaction by providing exceptional service and support.
 
Staying up-to-date with RV product knowledge and service procedures through ongoing training and professional development.
 
Adhering to all safety protocols and company policies.
 
All other responsibilities as assigned.
 
Requirements
Minimum Qualifications:
·        Proven experience as a service advisor or in a similar customer service role, preferably in the automotive or RV industry.
·        Strong knowledge of RV systems, maintenance, and repair procedures (preferred).
·        Excellent customer service and communication skills.
·        Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment.
·        Proficiency in using service management software and computer systems.
·        High school diploma or equivalent; additional technical or business education is a plus.
 
Valid driver's license with a clean driving record.
 
Ability to work flexible hours, including weekends and holidays.
 
Essential Characteristics:
Reliable: We do what we say we're going to do, when we say we're going to do it... every time.
 
Humble: We are trainable, coachable, and confident... not arrogant.
 
Hustle: We are self-motivated, driven and never satisfied.
 
Team Player: We are stronger as one. We help each other, regardless of department or position.
 
Loyalty: We are committed to the success of the company through ups and downs because this is our career.
Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.
Benefits
 
Competitive wages
 
401K
 
Medical insurance
 
Dental insurance
 
Vision Insurance
 
Company-Paid Life insurance
 
Supplemental Life Insurance
 
Short- & Long-Term Disability
 
Critical Illness, Accident and Hospital Indemnity coverage
 
EAP
 
Wellness Program including Gym Reimbursement
 
Vacation, Personal Time & Holiday pay