Quality Supervisor

JOB DESCRIPTION

END CLIENT NAME:
 Confidential
JOB OVERVIEW:
We are seeking a Quality Supervisor to join our manufacturing team. This role is responsible for leading day-to-day quality engineering activities within the manufacturing environment while directly supervising Quality Technicians and Inspectors.
This role ensures product and process conformity, drives root cause corrective actions, and strengthens quality system effectiveness.
The Quality Supervisor plays a key leadership role in developing the quality team and supporting plant performance related to safety, quality, delivery, and cost.
Role reports to the Director of Manufacturing - very high visibility in the organization. Cross functional exposure - engineering, operations and C-suite.
KEY RESPONSIBILITIES:
Quality Leadership & Team Management
Directly supervise and develop Quality Technicians, providing day-to-day direction, training, mentoring, and performance feedback Product & Process Quality
Ensure compliance with quality standards, customer requirements, and internal specifications
Lead root cause analysis and corrective action activities for internal nonconformances, customer complaints, and audit findings
Review and approve quality documentation including inspection plans, control plans, work instructions, and deviation requests
Drive APQP activities including PFMEA reviews, control plan development, and process validation
Quality Systems & Compliance
Develop, implement and train applicable quality management systems (ISO9001:2015)
Support internal and external audits; ensure timely closure of corrective actions
Monitor and analyze quality KPIs such as PPM, COPQ, scrap, rework, and customer returns
Drive continuous improvement initiatives   Cross-Functional Collaboration
Partner with Manufacturing, Engineering, Supply Chain, and Customer Service to resolve quality issues and improve processes
Provide technical quality support for new product introductions, supplier issues, and process changes
Communicate quality risks, trends, and improvement opportunities to leadership
QUALIFICATIONS:
Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical field
7+ years of experience in a manufacturing quality role
3+ years of experience supervising or leading technicians or team members
Strong knowledge of quality tools and methodologies (SPC, FMEA, control plans, root cause analysis)
Software used: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) SharePoint, Smartsheet; SAP or ERP Systems (SAP a huge plus), quality documentation systems
Experience working with a formal Quality Management System (ISO 9001 preferred)
Strong analytical, organizational, and problem-solving skills
PREFERRED QUALIFICATIONS: 
Experience in HVAC, metal fabrication, or similar manufacturing environments
Lean manufacturing and/or Six Sigma experience
Experience interfacing directly with customers
Ability to lead continuous improvement projects and influence cross-functional teams