Parts Counterperson

JOB DESCRIPTION

Parts Counterperson
The Parts Counterperson is charged with providing for the parts needs of walk-in and phone customers. The Parts Counterperson's responsibility is to satisfy dealership customer parts needs by responding to information inquiries, supplying parts from dealership inventory, and/or procuring parts that are not in stock, per dealership guidelines. Additional responsibilities are to assist with inventory stocking and department maintenance, as necessary.
Responsibilities
· Respond to customer parts or information requests quickly
· Communicate with customer when a delay in response will occur and offer alternatives
· Determining availability and price information and document as necessary
· Providing parts to customer from stock, procuring locally or creating a parts order as directed
· Monitor the status of customer orders, advising in case of problems and notifying upon arrival
· Build relationships and provide quality customer service with a sense of urgency
· Determine the availability and lead times of parts
· Timely response in fielding a high volume of calls and in-person customers
Qualifications
· Must be at least 18 years old
· Parts experience, particularly in a truck or automotive dealership or aftermarket environment and Trade school education in Parts Operations or Transportation Technology are preferred
· Work to ensure that customers' requests are fulfilled in entirety and exceed expectations to maximize customer satisfaction
· Abide by and enforce all rules, regulations, policies, and best practices to meet the company's standards of conduct
· Demonstrated ability to take full responsibility for problems, issues, and performance in all circumstances
· Presents a high level of attention to all the work that is produced. Must continually strive to improve their quality of performance
· Understands the importance of placing the company's goals before their own. Must hold and maintain a broad perspective of the company to work towards shared common goals
· Must be a highly motivated individual who is willing to take initiative to achieve greater results beyond what is required