Oracle JDE World - Product Configuration (Functional) - SCM (65578-1)

JOB DESCRIPTION

Job Title:
 Oracle JDE World - Product Configuration (Functional) - SCM - Sales Order Management (65578-1)
Location:
 Atlanta, GA (100% On-site)
Qualifications:
10+ years experience required
Oracle JDE World - Product Configuration (Functional) - SCM - Sales Order Management
JDE WorldSoft A7.3 or onwards versions -(Mandatory)
JDE World - SVR, DW, VO, PO, UDC, DD, WW, RDA, FDA, SDA-(Mandatory)
JDE Functional: WMS, SnD, Finance - (advantages)
AS400 - DB2/400, SQL/400, SQLRPGLE, RPG, RPGLE. CLLE, CL-(Mandatory)
Tools: ALDON, HAWKEYE, DBU, UCT, JIRA, ServiceNow
Good-to-Have JDE product, WMS or PKMS - experience
Roles & Responsibilities:
SN Responsibility of / Expectations from the Role
Own day to day stability of JDE World applications on IBM i / AS/400 (Tier 0/Tier 1).
Monitor PROD alerts, jobs, and interfaces; triage issues, restore service fast, and escalate critical alerts per SOP.
Provide on call support, handle incident intake, impact assessment, and customer communications until closure.
Perform root cause analysis (RCA) for Sev 1/Sev 2 incidents; implement permanent fixes and preventive controls.
Support change windows/outages/maintenance, validate post deploy health, and ensure rollback readiness.
Maintain and execute operational runbooks, escalation paths, and first hour checklists.
Track and close related incidents/problems, coordinating with infra, network, DB, and downstream application teams.
Produce and distribute daily/weekly/monthly operational reports/dashboards (incidents, trends, SLAs).
JDE Production Support — Technical Skills
Strong hands on with IBM i (AS/400) operations and tooling.
Ability to analyze and fix issues using CLLE, RPGLE, SQLRPGLE; validate data with SQL400.
Experience supporting JDE World modules (Supply Chain/Finance) in production, including job streams, batch runs, and integrations.
Familiarity with API/interface checks (e.g., Postman/SOAP UI when relevant to JDE integrations).
Comfortable reading logs, job spool files, and system messages to isolate faults quickly.
Process & Governance
Work within ITSM processes (e.g., ServiceNow) for Incidents/Problems/Changes; keep tickets current and accurate.
Document RCA, resolution steps, KB articles, and keep SOPs up to date.
Contribute to alert tuning and thresholds to reduce noise and improve MTTR.
Support Agile/Scrum ceremonies as needed for production backlog and problem tickets.