Oracle Cloud RR Support

JOB DESCRIPTION

​We’re hiring an Oracle Cloud R2R (Fixed Assets/Leases) support professional to provide post-production (Operate) L2/L3 support—resolving close-critical incidents, driving root-cause fixes, and improving runbooks/monitoring in line with the Operate Support JD structure in the attached file.​

Requirements:
​• 5+ years Oracle Financials/ERP Cloud experience with hands-on production support in Fixed Assets and/or Lease Accounting.
 • Strong troubleshooting, documentation, and stakeholder communication skills expected in Operate delivery.
Preferred / Nice-to-Have
 • ITIL-based support experience; ServiceNow/Jira familiarity.
 • OTBI/BI Publisher validation exposure.
What Success Looks Like (first 90 days)
 • Fewer close-critical FA/Lease incidents through faster triage + RCA and improved monitoring.
 • Documented runbooks for top FA/Lease support scenarios and repeatable close-time playbook.​

Responsibilities:
​• Provide L2/L3 production support for Oracle Fixed Assets and Lease Accounting, including incident triage, defect resolution, and RCA to prevent repeat issues.
 • Support month-end/quarter-end activities (posting/accounting, reconciliations, and close readiness) and coordinate cross-functional resolution with Finance/IT.
 • Troubleshoot FA/Lease transactions and accounting outcomes (e.g., asset additions/adjustments/retirements, depreciation runs, lease schedules, remeasurements/terminations) and related downstream impacts.
 • Monitor and support integrations/data loads and batch jobs (e.g., FBDI/APIs/OIC or similar middleware), including error handling and reprocessing.
 • Maintain runbooks/SOPs/knowledge articles; support controlled production changes/minor enhancements.
 • Support Oracle quarterly update readiness (impact review, regression testing coordination, production validation).​

Skills:
Oracle Cloud Finance, R2R - Record to Report, ERP Cloud