Sr Manager, Laboratory (Lab)

JOB DESCRIPTION

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.
Senior Manager, Lab Operations
The Senior Manager, Lab Operations is responsible for leading day-to-day technical and operational functions within the laboratory, ensuring smooth execution of processes, regulatory compliance, and teammate development. This role provides hands-on leadership for laboratory teams and serves as a bridge between frontline operations and senior leadership. The position reports to the Director, Laboratory Operations.
Key Responsibilities:
Operational Leadership
Oversee assigned laboratory lanes to ensure they meet performance, quality, and financial targets.
Monitor data and key performance metrics to make informed decisions about staffing, resources, and workflow.
Support standardization of processes, policies, and procedures to ensure compliance with federal, state, and local regulations.
Partner with leadership on long-term planning for service line growth and operational improvements.
Team Development & Leadership
Lead and engage laboratory supervisors and frontline teams to foster a culture of accountability, belonging, and high performance.
Mentor emerging leaders, focusing on professional growth and succession planning.
Drive cross-shift and cross-department communication to support operational excellence.
Regulatory Compliance & Quality
Ensure laboratory testing is performed accurately, documented properly, and compliant with applicable regulatory requirements.
Oversee quality control and quality assurance programs to maintain the highest standards of laboratory services.
Customer & Stakeholder Engagement
Build and maintain strong relationships with internal and external customers, ensuring service excellence.
Resolve operational issues and client concerns in a timely, professional manner.
Other Duties as Assigned
Support strategic initiatives, projects, and continuous improvement activities as needed.
Qualifications
Education: Bachelor’s degree in Medical Technology or related sciences required; Master’s degree in business administration or relevant sciences preferred.
Experience: Minimum of 5+ years of laboratory leadership experience in a high-volume, high-complexity testing environment with a proven track record of leading teams, driving process improvements, and managing operational performance. Strong knowledge of laboratory regulatory standards (CAP, CLIA, federal and state).
Skills: Proficiency in MS Word, Excel, PowerPoint, and Outlook. Strong communication and interpersonal skills with the ability to influence and collaborate across teams.
Certifications: Medical Technologist registry (ASCP, NCA, AAB, or equivalent) required; Florida Supervisor license required.
Here is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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