Area Manager Destin

JOB DESCRIPTION

Who we are
AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. 
What we are looking for
As an Area Manager, you will oversee all day to day operational activities related to our AvantStay properties in the designated area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others (though this role does not currently have direct reports) and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position requires close proximity to the market with frequent travel to various sites within the designated area.
Must reside within a short drive of our vacation rental properties in the designated area.
What you’ll do
You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:
 
Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay.
 
Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction.
 
Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.
 
Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing Wi-Fi issues.
 
Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market.
 
Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary.
 
Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. 
 
Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations.
 
Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.
 
Traveling frequently to various properties within the designated area to oversee operations and ensure compliance.
 
Requirements
What you’ll bring
 
2+ years of property management experience, ideally with multi-site locations and exposure to working with decentralized teams
 
1+ years of experience in people management  
 
Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation are a plus
 
Reliable snow-ready vehicle and a valid driver’s license
 
Must reside in the designated area
 
Ability and availability to work weekends, holidays, and with an overall flexible schedule to fit current business needs
 
Ability to spend a majority of working time standing, walking, and driving to properties
 
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.
 
Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
 
Basic skills in Google Suite (Sheets/Excel, Docs, Slides); Knowledge of Salesforce a plus
 
Benefits
Perks and Benefits
 
Base salary range of $70,000 - $75,000
 
Eligible for semi-annual performance bonus
 
Employee stock option plan (ESOP)
 
Unlimited paid time off
 
Employer-contributed insurance (medical, dental, vision, life, etc.)
 
Complimentary and discount stays at AvantStay properties
 
Paid parental leave
 
Cell phone & wellness reimbursements
 
Mileage reimbursements
 
When you join AvantStay
You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation.  Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. 
Equal Employment Always
We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.