Lake Forest Service Professional

JOB DESCRIPTION

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Pay Range:
$18.00+ DOE
About Us:
Join our dynamic team as a Customer Service Associate/Delivery Driver! We’re looking for enthusiastic individuals who are passionate about delivering exceptional customer service while efficiently distributing our products. This is a fantastic opportunity to combine customer interaction with hands-on delivery work, all while being a key part of our thriving business.
What We’re Looking For:
 
 People Person: Strong communication skills are essential! You should be able to make every customer feel welcomed and valued.
 
 Solution-Oriented: You’ll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations.
 
 Positive Attitude: A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile!
 
Key Responsibilities:
 
 Customer Engagement: Go the extra mile to connect with customers and enhance their shopping experience.
 
 Welcoming Environment: Greet and direct customers upon their arrival, making them feel at home.
 
 Product Expertise: Provide accurate information about product features, pricing, and after-sales services to help customers make informed decisions.
 
 Facilitate Purchases: Conduct price and feature comparisons to assist customers in finding the right products.
 
 Cross-Selling: Suggest complementary products to boost sales and customer satisfaction.
 
 Inventory Management: Ensure racks are fully stocked and organized for an optimal shopping experience.
 
 Returns Management: Handle merchandise returns smoothly, ensuring customer satisfaction.
 
 Team Coordination: Collaborate with your team during busy periods to maintain outstanding customer service.
 
 Promote Offers: Keep customers informed about discounts and special promotions that enhance their shopping experience.
 
 Feedback Gathering: Collect customer insights and relay them to the Store Manager for continuous improvement.
 
 Stay Updated: Keep abreast of new products and services to better serve our customers.
 
 Delivery Excellence: Safely deliver a wide variety of items to different locations, following scheduled routes and maintaining punctuality.
 
 Vehicle Operations: Load, unload, and operate various delivery vehicles (including Non-CDL dump trucks, flatbeds, loaders, and forklifts) while adhering to DOT regulations and safety standards.
 
 Customer Outreach: Proactively seek feedback on services and promptly resolve any complaints.
 
Requirements
 
 Physical Stamina: Comfortable standing for long periods and performing physical tasks, including lifting to 70 pounds, stooping, and squatting.
 
 Driving Skills: Ability to operate commercial vehicles (like Isuzu NRR 650) for daily deliveries.
 
 Customer Focus: Excellent interpersonal skills to adapt and respond to diverse customer personalities.
 
 Multi-Tasking Ability: Capable of prioritizing tasks and managing time effectively in a fast-paced environment.
 
 Math Proficiency: Basic math skills for handling transactions and inventory.
 
 Driver Qualifications: Valid driver’s license with a clean driving record and no traffic violations.
 
 Organizational Skills: Strong organizational and time management abilities.
 
Bonus Points For:
 
 Industry Experience: Prior experience in the outdoor supply industry is a plus!
 
 Bilingual Skills: Proficiency in both Spanish and English.
 
 Customer Service Experience: Proven background as a Customer Service Associate or Sales Associate.
 
 Inventory Knowledge: Familiarity with inventory stocking procedures.
 
Benefits
 
Health Care Plan (Medical, Dental & Vision)
 
Retirement Plan (401k, IRA)
 
Life Insurance (Basic, Voluntary & AD&D)
 
Paid Time Off (Vacation, Sick & Public Holidays)
 
Family Leave (Maternity, Paternity)
 
Short Term & Long Term Disability
 
Training & Development
 
Wellness Resources
 
Profit Sharing
 
We have the 4 C’s that make your job a career! 
Career Development- To invest in your personal and professional growth, we offer a variety of training resources. 
Compensation- We offer competitive market wages, great benefits, PTO & bonus potential! 
Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do! 
Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you!