It Service Desk Analyst

JOB DESCRIPTION

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
 
  
 
Arun |  224-507-1292
 
Amit |  224-507-1290
 
Samreen |  224-303-4454
 
  
 
Title:  IT Service Desk Analyst
 
Location:  Palo Alto, CA
 
Duration: 3 Months
 
  
 
100% onsite
 
  
 
Description:
 
  
 
Responsibilities:
 
 
Provides in person support at the Tech Bar and will be the face of IT Service Desk for the Palo Alto HQ offices.
 
Manages the onboarding of all client  New Hires, laptops and shipments/coordination, and is the host of IT Orientation.
 
Supports Tier 1 and 2 service requests and incident
 
Provide Service Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
 
Serves as the single point of contact to end users for information technology-related issues, problems and requests
 
Assist the Technical Program teams with reporting, analysis, or training and testing tasks
 
Contribute current technical information and best practices to the knowledge base
 
 
Qualifications:
 
 
Previous experience in a Service Desk environment supporting computer software and hardware.
 
Proficient in Google Workspace/MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows and Mac OS
 
Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
 
Excellent customer service skills and strong telephone skills
 
Strong written and verbal skills as well as problem solving skills
 
 
Preferred Qualifications:
 
Undergrad Degree preferred but not required.
 
  
 
About us:
 
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
 
  
 
 
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.