It Helpdesk Analyst Onsite

JOB DESCRIPTION

Job Title: IT Helpdesk Analyst (Onsite)
 
Location: Richmond, VA
 
Duration:6+ Months
 
Job Type:  Corp-Corp / 1099 / Contract W2
 
Rate: $35/hr on 1099
 
Client:  State of Virginia
 
Interview Type: In Person
 
 
 
Job Description:  
 
VDOT is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.
 
 DUTIES AND RESPONSIBILITIES:
 
 
Issues new workstations to incoming employees, coordinates issuance during employee orientations, internal refreshes, etc.
 
Issue and troubleshoot peripheral devices provided alongside workstations (Monitors, docking stations, input/output devices, etc.)
 
Manages and monitors customer IT issues using helpdesk tools     ServiceNow, Ivanti, and SharePoint. Support over the phone, in person, and using remote control
 
Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers
 
Troubleshoot software and hardware problems and enhances the level of direct services to field staff
 
Install, maintain, and assist in testing and upgrading of new and existing hardware and software
 
Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
 
Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products
 
 
  
 
REQUIRED EXPERIENCE & SKILLS
 
 
Strong customer service skills with a Customer First attitude
 
Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365
 
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets
 
Excellent research and investigative skills
 
Knowledge and experience in Active Directory, cmd line tools, remote support tools, basic networking
 
 
Experience in working with help request tracking and reporting tools
 
 
Knowledge of IT concepts and trends and new technologies
 
Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field
 
Ability to communicate effectively orally and in writing with individuals and groups
 
Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)
 
 
 
Required/Desired Skills
 
 
 
 
 
Skill
 
 
 
Required /Desired
 
 
 
Amount
 
 
 
of Experience
 
 
 
 
 
Customer service professional with a great attitude.
 
 
 
Required
 
 
 
3
 
 
 
Years
 
 
 
 
 
Experience supporting a Windows based enterprise including Windows 11, Office 365, Teams, OneDrive, etc.
 
 
 
Required
 
 
 
3
 
 
 
Years
 
 
 
 
 
Hands on experience in a variety of ticketing/tracking tools related to IT Support.
 
 
 
Required
 
 
 
3
 
 
 
Years
 
 
 
 
 
Ability to perform root cause analysis and create documentation related to the cause and remedy.
 
 
 
Required
 
 
 
3
 
 
 
Years
 
 
 
 
 
Experience assisting end users with a variety of technical issues including peripherals, mobile devices, printers, etc.
 
 
 
Desired
 
 
 
3
 
 
 
Years
 
 
 
 
 
  
 
 
 
Recruiter Details: 
 
Recruiter Name:  Sravani at gsksolutions dot com
 
Contact Number:  Two eight one-Seven six nine-One two six four
 
  
 
 
 
About GSK Solutions Inc:  
 
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.  
 
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.