Human Services Program Coordinator

JOB DESCRIPTION

Are you looking for an opportunity to make a difference in the lives of people who have disabilities? At ACCORD, we are looking for an Human Services Program Coordinator to work with our clients in our Family Supports Services! 
***$1,500 New Hire Bonus!***

As a Human Services Program Coordinator, you will partner with management in outreach efforts to families in need of services and their case managers. In this role, you will help process new participants by taking their information and organizing it in a way where it can be clearly reviewed by our team. You will also be working closely with the Senior Director of Family Support Services and Fiscal Operations Specialist to ensure our programs and services are organized and on schedule so that we can provide excellent services to those we support.


Essential Responsibilities:
 
Assist in marketing and recruitment efforts to help grow the Family Support Services program.
 
Be the point of contact for new participants in the program. Explain the Family Support Services that are provided by ACCORD.
 
Coordinate, attend, and document initial meetings with new families to the program.
 
Manage multiple documents for various participant accounts ensuring that each has correct and thorough information and data entry into multiple systems.
 
Regularly communicate with internal and external partners, participants, and families of participants with updates, changes and information about their services.
 
Provide person-centered support to the individuals and families we support with a focus on both compliance and quality in service.
 
Problem solve issues and provide solutions to participants and team members in order to improve processes and experiences.
 
Prepare cost proposals and implementation plans for each participant.
 
Coordinate the annual renewal process, including tracking the Service Agreements with our providers.
 
Understand and comply with 245D licensing regulations.
 
Perform other duties as required or assigned.
 
Requirements
Skills and Experience:
 
2+ years of work experience in the Mental Health/Disabilities social work field
 
Knowledge of 245D programs and documentation
 
Experience working with families who have a family member with a disability 
 
Excellent customer services and de-escalation skills
 
Preferably in Human Services or a closely related field but not required.
 
A Valid Driver's License and Clean Driving Record
 
Ability to pass a Background Check
 
NOTE: Completion of training offered by the state and county related to consumer-directed options is highly desirable, or will attain upon hire.

 
 
Education: 
 
 Preferred: Highly proficient in speaking Somali or Hmong
 
 Bachelor's Degree Required for this role 
 
Benefits
This position pays $20-$22 per hour and comes with great benefits!