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Helpdesk Analyst

  • Washington, District, United States
  • Full-time
  • Salary: Not Available
  • Posted on:
  • Expires on:

JOB TITLE:

Helpdesk Analyst

JOB Type:

CTC

JOB SKILLS:

Not Provided

JOB Location:

Washington, District, United States

JOB DESCRIPTION

IN PERSON Interview required
 
100% ONSITE
 
  
 
Install and configure software and hardware components of computer and network systems. Provide technical support to users and troubleshoot system and network issues. Perform diagnostic tests and maintenance procedures.
 

 
 Description
 We are  looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.
 
 Responsibilities:
 1. Responds to and diagnoses problems through discussion with users.
 2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
 3. Ability to understand and maintain inventory management.  
 4. Provides support to end users on a variety of issues.
 5. Identifies, researches, and resolves technical problems.
 6. Responds to telephone calls, emails, and personnel requests for technical support.
 7. Documents, tracks, and monitors the problem to ensure a timely resolution.
 8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
 9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
 10. Simulates or recreates user problems to resolve operating difficulties.
 11. Recommends systems modifications to reduce user problems.
 12. Knowledge of Office 365.
 13. Ability to maintain users accounts in Active Directory.  
 
 Minimum Education/Certification Requirements:
 Bachelor's degree in IT or related field or equivalent experience
 
  
 
 
 
  
  
 
 
Skill
 
 
 		  
Required / Desired
 		  
Amount
 		  
of Experience
 		 
 
  
 
 
1-5 yrs. diagnosing and resolving end user computer/computer peripherals problems
 
 
 		 Required 1 Years 
 
  
1-5 yrs. providing second-tier support to end users, server, or mainframe apps/hardware
 		 Required 1 Years 
 
  
1-5 yrs. documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems
 		 Required 1 Years 
 
  
Assisting in the setup, re-installation or replacement of IT equipment between floors.
 		 Required 1 Years 
 
  
Resolving issues and or troubleshooting issues to supervisor.
 		 Required 1 Years 
 
  
Ability to communicate issues and work in team environment.
 		 Required 1 Years 
 
  
Knowledge of IT hardware configuration and installation (pc's monitors setup)
 		 Required 1 Years 
 
  
Bachelor's degree in IT or related field or equivalent experience
 		 Highly desired 5 Years 
 
  
Must be willing to work onsite
 		 Required       
 
  
Must be able to lift 20 lb
 		 Required

Position Details

Posted:

Employment:

CTC

INDUSTRY:

-

Salary:

USD 35 per hour

REFERENCE NUMBER:

SNPR-684219

CITY:

Washington

JOB ORIGIN:

SNPR