Help Desk Analyst

JOB DESCRIPTION

Title: Help desk or Customer support role
 
Duration: 6 months  
 
Location: Scottsdale, AZ
 
  
 
Rate: $18/hr. on W2  
 
Rotation Shift 24/7 - Alternate 4-week nightshift is must  
 
  
 
Only USC or GC  
 
  
 
Job description
 
Responsibilities
 
 
First Point of Contact Serve as the initial point of contact for end users seeking technical assistance via phone email or chat
 
Remote Troubleshooting Perform remote troubleshooting using diagnostic techniques and relevant questions
 
Solution Determination Analyze issues and determine the best solution based on customer details
 
Problem Solving Guide customers through problem solving steps
 
Escalation Escalate unresolved issues to the appropriate support level
 
Documentation Maintain accurate logs of events problems and resolutions
 
Feedback Relay customer feedback or suggestions to internal teams
 
Improvements Identify process improvements and suggest enhancements
 
 
Requirements and Skills
 
 
Experience 2+ years in a help desk or customer support role
 
Computer Literacy Understanding of computer systems mobile devices and software applications
 
ITIL Knowledge of ITIL fundamentals ITIL Foundations Preferred
 
Communication Excellent communication skills in English
 
Customer Centric Customer oriented and patient
 
Education BSc & BA Computer Science or a relevant field
 
 
  
 
  
 
Thanks &