General Manager

JOB DESCRIPTION

Do you love leading teams and managing operations, coaching, and developing a team by setting them up for success in their professional career goals? If you are looking for a career with a company that puts people first, look no further! 
At the PCRK Group, we believe that people are the heart of what we do, so we center our work on relationships and mutual cooperation. We care and put the needs of our team members and clients first to nurture their well-being. We believe in working together to achieve results, both personal and professional, for our team members and clients alike. 
Responsibilities:
 
Understand, believe in, and uphold PCRK Group and Massage Envy’s Mission, Vision and Values
 
Ensures their location is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements) 
 
Monitor staffing levels across all departments and to ensure all positions are staffed appropriately. 
 
Coach, develop, and retrain under performers in sales and service expectations
 
Ensure all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations are current
 
Participate in company and Regional Developer Conference Calls and weekly Operation Director calls 
 
Continuously train team on soft skills, business acumen, and metrics to strive for professional development.
 
Facilitates the resolution of customer service issues while successfully identifying and addressing systemic opportunities throughout their organization
 
Promotes and implements new products, services, and initiatives
 
Responsible for location’s payroll entry and inventory management
 
Review payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities
 
Host monthly Performance Coaching Plans and partner with Operations Director to address performance concerns and celebrate performance wins

Don’t miss this Opportunity to manage a team that is part of the #1 Massage/Skincare Provider in the industry! 
 
Requirements
Have strong analytical, leadership and communications skills
 
Comprehensive understanding of Profit & Loss statements
 
Proficiency in Microsoft Word, Excel, PowerPoint
 
Strong communication and people skills
 
Benefits
Compensation that includes base salary, generous commissions, and bonus opportunities
 
Excellent Medical Plans
 
Dental & Vision Insurance
 
Paid Time Off
 
Comprehensive 401k package
 
40% discount on products
 
Employee Referral Bonuses
 
Free massage/skincare services monthly
 
Location: Naperville South-2720 Showplace Dr Suite 100, Naperville, IL 60564
ROP: $50,000 - $60,000 Annually DOE + Quarterly bonus potential
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.