Gdot Gis It Support Specialist

JOB DESCRIPTION

Overview:  
 
 
 
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings. 
 
  
 
Position: GDOT GIS IT Support Specialist  
 
Location: Atlanta GA 30308  
 
Duration: 4+ Months  
 
Job Type: Contract   
 
Work Type: Hybrid  
 
  
 
  
 
Job Description: 
 
  
 
Job Summary:  
 
 
 
The client Dept. of Transportation is seeking an Esri ArcGIS end user support specialist to analyse, troubleshoot, and resolve technical support requests. 
 
 
 
Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g. GDOT custom, Esri Web/Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g. ArcGIS Online and SiteScan), and mobile products (Field Maps). Reviews and triages submitted support tickets. 
 
 
 
Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues. 
 
 
 
Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. 
 
 
 
Assists GIS/IT Teams in implementing solutions and preparing documentation/knowledgebase articles. 
 
 
 
Will develop GDOT GIS User Group and conduct training programs to support GDOT GIS User Group.  
 
 
 
Candidate will be working in the Enterprise GIS Team of IT Applications. 
 
 
 
Candidates will primarily work with EGIS and IT team members and interacting with end users/customers. 
 
 
 
The candidate will follow guidance in providing ticket resolutions. 
 
 
 
The Enterprise GIS team is composed of 2 ArcGIS developers,2 System Administrators, a data manager, and team leader. GDOT GIS applications support GIS feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc.  
 
 
 
Responsibilities:  
 
 
 
Acts as 1st line/tier of GIS technical support for GDOT  
 
 
 
Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications  
 
 
 
Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison  
 
 
 
Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed  
 
 
 
Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS  
 Assists team with GIS upgrades, projects, and provides on-call supports needed  
 
 
 
Develops, updates, or maintains system/technical documentation as needed  
 
 
 
Develops GDOT GIS User Group, resources, and assists in training material creation  
 
 
 
Work Terms and Conditions:
 
 
 
GDOT has NOT specified a number of days onsite vs remote. 
 
 
 
GDOT prefers candidates who can demonstrate they have the capability to work a hybrid work schedule which is a combination of remote and in-office work.  
 
 
 
  Candidate capacity (i.e. days they could come into the office) to work a hybrid work schedule will be discussed during interviews.  
 
 
 
The consultant will follow all applicable client and GDOT policies, procedures, standards, guidelines, and accepted best practices.  
 
 
 
The position end date is set for the end of the GDOT Fiscal Year. 
 
 
 
GDOT may exercise the option to renew contracts in one-year increments. 
 
 
 
Several successful consultants have continued working for several years with contract extensions. 
 
 
 
However, GDOT is under no obligation to extend contracts and may terminate employment at any time.  
 
 
 
When teleworking or working remotely, consultant must have suitable internet connection and environment to comply with GDOT telework policies.  
 
 
 
The Department has 13 holidays, which consultants are not allowed to work nor make up any time for those holiday weeks without management's approval. Consultants are not to take extended leave during their first year of service (e.g. greater than 1week).  
 
 
 
Consultant must have cell phone which can be used for business calls.  
 
 
 
GDOT does not provide free parking. All routine commuting expenses are the responsibility of the consultant.  
 
 
 
TekWissen   Group is an equal opportunity employer supporting workforce diversity.