Field Technician

JOB DESCRIPTION

Overview:   
 
 
 
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses. 
 
 
Job Title: Field Technician  
 
Work Location: Seattle, WA 98122  
 
Job Type: Contract   
 
Work Type: Hybrid - 3 days onsite weekly  
 
Duration:  12+ Months  
 
  
 
  
 
Job Description:  
 
 
 
We are seeking a highly skilled Field Technician with 6 to 10 years of experience to join our team. 
 
 
 
The ideal candidate will have expertise in Desktop Support - Remote, Service Desk, and Field Services. 
 
 
 
This  role requires day shifts and may involve travel. 
 
 
 
The successful candidate will play a crucial role in supporting our field services projects and ensuring seamless technical operations.  
 
 
 
  
 
Responsibilities:  
 
 
 
Troubleshoot issues and determine if hardware, software, or user error.  
 
 
 
Troubleshooting, Replacing of networked printers  
 
 
 
Install and maintain hardware, software, peripheral equipment, network cabling and cables at workstations and data cabinets/IDF.  
 
 
 
Help with employee cubicle and building moves.  
 
 
 
Daily use of Service Now Ticketing  
 
 
 
Work tickets and document in a timely fashion according to our SLA  
 
 
 
Familiar with DELL and HP systems (Desktops / Laptops)  
 
 
 
Working with docking stations, CC terminals, scanners and other peripherals  
 
 
 
Navigating Windows 10, Office 365, MS Teams, VMWare  
 
 
 
Work on Mobile devices and MFA  
 
 
 
Working with remote tools  
 
 
 
Knowledge in working in a clinical environment (not required but desired)  
 
 
 
Knowing when to escalate an issue  
 
 
 
Comfortable asking questions  
 
 
 
Ability to lift to 50 lbs.  
 
 
 
  
 
Other Qualifications:  
 
 
 
Ability to listen and retain instructions  
 
 
 
Understand working in a networked environment  
 
 
 
Work in a team environment.  
 
 
 
Strong background in Desktop Support - Remote, Service Desk, and Field Services.  
 
 
 
Proficiency in troubleshooting and resolving technical issues.  
 
 
 
Excellent communication and interpersonal skills.  
 
 
 
Ability to work independently and as part of a team.  
 
 
 
Experience with geospatial software and applications.  
 
 
 
Strong analytical and problem-solving skills.  
 
 
 
Relevant certification in geospatial analysis or a related field.  
 
 
 
  
 
Experience: 
 
 
 
6 to 10 years  
 
 
 
  
 
Required Skills/Qualifications:  
 
 
 
Service Desk/Desktop Support - Remote/Field Services  
 
 
 
High school diploma or equivalent. Bachelor's degree preferred  
 
 
 
2+ years of prior experience supporting PCs and printers preferred.  
 A+, Comp TIA and / or MCSA Certification preferred.  
 
 
 
Knowledgeable in Microsoft Windows and Office, and Active Directory  
 
 
 
  
 
TekWissen   Group is an equal opportunity employer supporting workforce diversity.