Field Technician

JOB DESCRIPTION

Overview: 
 
 
 
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses. 
 
 
 
 
Title: Field Technician  
 
Work Location: Ontario, CA 91764  
 
Duration: 12+ Months  
 
Job Type: Contract 
 
Work Type: Onsite
 
 
 
Job Description: 
 
 
We are seeking a dedicated Field Technician with 4 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in Desktop Support - Remote, Service Desk, and Field Services. This role requires a proactive individual who can work effectively in a day shift and is open to travel as needed. The candidate will play a crucial role in supporting our projects and ensuring seamless technical operations.
 
 
Required Skills: 
 
 
Service Desk
 
Desktop Support - Remote
 
Field Services
 
 
Responsibilities:
 
 
Identifies correct knowledge documents and support materials to answer questions and troubleshoot issues
 
Learns about technology deployments and how they fit within business model/strategy
 
Explains general navigation to customers; Translates technical terms to non-technical users to help in explaining navigation
 
Looks for opportunities to improve knowledge on technologies
 
Understands and adheres to the IM process and policies
 
Uses correct knowledge documents and support materials to answer questions and provide support
 
Identifies when request/issue should be escalated and assigns to appropriate party
 
Clarifies asks by listening for understanding and reflecting back
 
Performs rounds and completes required templates
 
Uses instrumentation and physical checks (walk-throughs) to monitor
 
Responds to and resolves incidents affecting operations
 
Performs physical build-outs, installing computing devices and low voltage cabling
 
Provides direction to local security staff by assisting in post order definition
 
Manages identified defects through own and supporting organizations
 
Follows procedures to collect and manage data so it's available for security audits
 
Performs maintenance per manufacturer specification
 
Oversees the activities of on-site vendors performing maintenance
 
Consistently, without fail, follows all safety guidelines
 
Oversees the activities of on-site vendors performing maintenance to ensure safety guidelines are followed"
 
Interprets security standards and applies to own work
 
Identifies relevant security standards that apply to own work and adheres to protocols
 
Understands security risks & implications when evaluating solutions
 
Knowledgeable about current security controls"
 
Does what is asked within the agreed upon timeframes and according to established procedures, protocols and/or requirements
 
Demonstrates responsiveness by conveying critical information to decision makers
 
Demonstrates awareness of the desired outcomes in actions and thoughts"
 
Conducts diagnostic steps to collect data and validate issue
 
Eliminates variables to pinpoint root cause
 
Completes testing to confirm resolution"
 
Eliminates variables to pinpoint root cause
 
Identify possible solutions and pros and cons to each
 
Follow up to confirm solution addressed problem
 
 
TekWissen   Group is an equal opportunity employer supporting workforce diversity.