Field Service Technician

JOB DESCRIPTION

Field Service Technician  -Jacksonville, FL
 
Shift: 9/80 Schedule, 7:00AM-04:30PM
 
Pay Rate: $25-$30/Hr. on W2 
 
Job description: 
 
 
Provide on-site technical support for the end-user community. 
 
Support consists of software and hardware installs, hardware moves, add or changes of hardware/software and maintenance. 
 
PC refresh support consisting of imaging PCs, installing software and deploying to users. 
 
Demonstrated customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products. 
 
Follow all company's filed procedures and protocols.
 
 
Required Skills: 
 
Proficient with a variety of MS Operating Systems: Win11, Win 10, Win 7 Troubleshooting skills for applications running on MS Windows based platforms (Office, browsers, printers, etc).
 
Experience Required:
 
Basic understanding of networks Desktop/Laptop hardware repair Experience with Microsoft AD Knowledge in Asset Management Excellent customer service skills Excellent communication skills - both oral and written Ability to work well with others in a team environment. Adheres to standards as defined in Standard Operating Procedures.
 
Experience Preferred: 
 
Knowledge of Service Now - Requests, Incidents, and asset management.
 
Education Required:
 
GED or High School Diploma required.
 
6+ Years' experience with High School or 3+ Years' experience with AA or 0+ Years' experience with BS Associate's degree preferred
 
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