Depot Mgmt Tech Support

JOB DESCRIPTION

 
 
Overview:  
 
 
 
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses. 
 
 
Job Title: Depot Mgmt - Tech Support
 
Work Location: Moline, IL 61265
 
Job Type: Contract 
 
Work Type: Onsite
 
Duration: 6 + Months
 
  
 
Top Qualifications:
 
 
 
Working skill & experienced in Depot Mgmt/Config Center, Doing Life Cycle Mgmt of laptops, desktops, AV devices, smart devices, etc.
 
 
 
DWP skills (O365, Intune, Asset Management, Config Mgmt, SCCM, etc.)
 
 
 
Working knowledge on ServiceNow, SCCM tools include Microsoft products
 
 
 
Job Summary:
 
 
 
Config Center tech will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. This position will require some technical skill and background for day-to-day functions of the role.
 
 
 
TYPICAL EXAMPLES:
 
 
 
Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management
 
 
 
Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair
 
 
 
Break/fix repair of hardware
 
 
 
In addition to device management listed above, the ability to effectively communicate written and verbally is important to the success of this role. 
 
 
 
Execution of project-based work and ability to prioritize work based off guidelines will ensure that the needs of our customers are met.
 
 
 
  
 
TYPICAL EXAMPLES:
 
 
 
Project tracking, customer interactions (written & verbal), and ServiceNOW updates
 
 
 
Shipping and receiving of hardware
 
 
 
Interaction with shipping/receiving departments and guidelines
 
 
 
This role will also be responsible for asset management to ensure effective tracking of assets.
 
 
 
  
 
TYPICAL EXAMPLES:
 
 
 
ServiceNOW updates as devices move from primary location
 
 
 
Inventory Audits on monthly basis
 
 
 
Barcode and assign asset
 
 
 
Required Skills:
 
 
 
Proficiency in troubleshooting and resolving technical issues.
 
 
 
Ability to collaborate effectively with cross-functional teams.
 
 
 
Strong documentation and communication skills.
 
 
 
Working skills & experienced in Depot Mgmt/Config Center, doing Life Cycle Mgmt of laptops, desktops, AV devices, smart devices, etc
 
 
 
DWP skills (O365, Intune, Asset Management, Config Mgmt, SCCM, etc)
 
 
 
Working knowledge on Service Now, SCCM tools include Microsoft products
 
 
 
TekWissen   Group is an equal opportunity employer supporting workforce diversity.