Customer Support Representative Tampa

JOB DESCRIPTION

Welcome to OneTouch Direct! We're not just another call center; we're a family dedicated to providing exceptional service. As industry leaders since 1998, we work closely with Fortune 500 companies, ensuring we offer them, and our customers, the best experience possible!
As a Customer Support Representative in sunny Tampa, you'll be the friendly voice who assists first responders through AT&T FirstNet. Your role will be crucial in making sure our customers feel valued and heard while resolving their inquiries with a smile!
What you'll do:
 
Answer inbound calls with enthusiasm and provide top-notch customer service.
 
Solve customer issues and create a positive experience from start to finish.
 
Assist customers with their inquiries and concerns, ensuring their satisfaction.
 
Quickly find effective answers to customer questions.
 
Know when to elevate issues, making sure every voice is taken into account.
 
Requirements
 
Strong communication skills with a friendly tone.
 
Professional and approachable phone etiquette.
 
A heartfelt passion for helping customers and making their day better.
 
Ability to handle pressure with grace and poise.
 
1-2 years of experience in retail or customer support is a great plus!
 
Knowledge of Mobility and Data products is appreciated!
 
Benefits
 
The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour. 
 
 Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.  
 
 Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
 
 
 GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
 
 Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
 
 Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
 
 Benefits: Health Care Plan (Medical, Dental & Vision)
 
 Growth: Opportunity for professional advancement as we grow!
 
 Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups