Customer Success Specialist

JOB DESCRIPTION

Cathect Communications is seeking a dedicated and enthusiastic Customer Success Specialist to join our growing team. In this key role, you will act as the main point of contact for our clients, ensuring they receive exceptional support and guidance throughout their journey with our company. Your goal will be to foster strong relationships with customers, helping them maximize their use of our services and achieve their business objectives. You will need to have a deep understanding of our products and be able to translate technical concepts into practical solutions for our clients. The ideal candidate is a proactive problem-solver with excellent communication skills, a customer-first mentality, and the ability to thrive in a fast-paced environment. At Cathect Communications, we believe that our clients' success is our success, and we are looking for someone who shares this passion.

Responsibilities
 
Manage a portfolio of customers to ensure their success and satisfaction with our services.
 
Provide onboarding and training for new clients, ensuring they understand and utilize our offerings effectively.
 
Act as a trusted advisor to clients, offering insights and recommendations to enhance their experience.
 
Monitor customer feedback and resolve any issues promptly to maintain strong relationships.
 
Collaborate with internal teams to advocate for customers' needs and facilitate product improvements.
 
Conduct regular check-ins and assessments to ensure clients are on track to meet their goals.
 
Track and report on customer health metrics and overall satisfaction levels.
 
Requirements
 
Bachelor's degree in Business, Communications, or a related field.
 
Proven experience in a customer success, support, or account management role.
 
Exceptional communication and interpersonal skills.
 
Strong analytical and problem-solving abilities.
 
Ability to build and maintain strong client relationships.
 
Proficiency with CRM software and customer support tools.
 
Self-motivated with a strong desire to learn and help others succeed.
 
Benefits
 
Health Care Plan (Medical, Dental & Vision)
 
Paid Time Off (Vacation, Sick & Public Holidays)
 
Family Leave (Maternity, Paternity)
 
Training & Development
 
Work From Home
 
Stock Option Plan

Salary: $93,000-$113,000 per year