Sr Customer Success Manager

JOB DESCRIPTION

MW Partners is currently seeking a Sr. Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products.
 
Responsibilities and duties:
 
 
The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies, and frameworks for measurable impact. 
 
You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.
 
Accountable for Customer's overall success with client, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
 
Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
 
Network within accounts in order to achieve successful execution of client's strategy and roadmap.
 
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals.
 
Drive adoption of products     using data to provide insights and progress from baseline through the maturity curve.
 
Champion innovation by sharing industry trends and new ways your customers can use client solutions to advance their digital maturity.
 
Identify Customer risk, and collaborate with the extended client team to build and activate "get well" plans.
 
Be the voice of the customer internally at client     sharing strategic use-cases, process improvements, and asks back into the internal ecosystem.
 
Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach.
 
 
Requirements:
 
 
Bachelor's Degree and/or relevant work experience
 
10+ years of Customer Success experience in Software as a Service, Digital Marketing
 
Experience working in the High Tech industry
 
Passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value
 
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
 
Strong consulting skills
 
Ability to prioritize, multi-task, and perform in a fast-paced environment
 
Exceptional organizational, presentation, and communication skills, both verbal and written
 
Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
 
Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
 
Effective at leading executive C-level discussions and presentations
 
Flexibility to travel (approx. 20-30%)
 
 
For a confidential discussion or to find out more, contact Snehita on 186-233-31319 or apply now.