Customer Service Representative

JOB DESCRIPTION

 Summary: 
 
 
 
Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.
 
  
 
 
 
 
Job Qualifications:
 
    High school diploma or equivalent. Bachelor's degree in a related field (e.g., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:
        Excellent customer service.
        Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
        Mathematical aptitude for basic calculations.
        Self-starter with the ability to work independently.
        Strong attention to detail and accuracy.
        Demonstrated strong attention to detail, organizational and execution skills.
        Proficiency with MS-Office products.
        Strong verbal and written communication skills.
 
    Work Environment & Physical Demands:
        Long periods of time working on a computer and performing repetitive key-boarding activities.
        Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
        Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).
        Overtime hours may be required with little advanced notice.
        While performing the duties of this job, the associate is regularly required to talk and hear. The associate frequently is required to sit. The associate is occasionally required to stand and walk. The associate may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color.   
 
 
 
 
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