Customer Care Supervisor

JOB DESCRIPTION

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 2 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers, and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.
Jacuzzi Bath Remodel of Arizona is Currently Hiring a Customer Care Supervisor
We are seeking a dedicated Customer Care Supervisor who is passionate about providing exceptional service and fostering a positive team environment. The ideal candidate will have experience in customer service management, strong leadership skills, and the ability to motivate and guide a team to achieve their goals. Join us as we continue to drive excellence in customer satisfaction and operational efficiency.
Responsibilities
 
Oversee daily operations of the customer care team to ensure high standards of service and engagement.
 
Train, mentor, and develop customer care representatives to enhance their skills and performance.
 
Monitor team performance and provide constructive feedback to promote growth and improvement.
 
Monitor the quality of customer calls to ensure consistent service excellence and adherence to company standards.
 
Address and resolve customer concerns and inquiries in a timely and efficient manner.
 
Accountable for achieving Key Performance Indicators (KPIs)
 
Oversee and manage the call queue
 
Collaborate with other departments to ensure streamlined communication and processes.
 
Hours/Pay
Full-time Monday - Friday (2nd shift /11:00 am -8:00 pm). ** Must be open to working Saturdays. 
Salary $59,000.00 a year
Requirements
 
Proven experience in customer service management or supervisory role.
 
Strong leadership and team-building skills.
 
Excellent communication and interpersonal abilities.
 
Ability to analyze performance metrics and develop strategies for improvement.
 
High attention to detail and problem-solving skills.
 
Construction or home improvement experience (preferred).
 
Benefits
 
Health insurance
 
Dental insurance
 
Life insurance
 
Vision insurance
 
401(k) with matching program
 
Paid vacation and holidays