Credit Collections Coordinator

JOB DESCRIPTION

This position is Hybrid, on site Tues & Weds; work schedule is 8-5 M-F, but flexible start anywhere between 6am-8:30am
Interviews will be online meeting w/team, possible 2nd interview
This is a high volume position with about 300 accounts; 30 large accounts are the main focus. AI tools to assist in collections, this position maintains the automated system emails. Outbound contact is 80% email, 20% phone
Day to day activities include: logging into systems, checking the Hold list of past due/delinquent customers 3x - 4x daily; Use Aging reports to work through the portfolio - 300 accounts; Interact with internal CX, Cash, and Sales teams
Candidates are preferably experienced in SAP due to size of company and # of accounts (Oracle or other larger ERP may be acceptable);
Strong Excel skills (vlookup, pivot tables) are desired to manage reports with many line items
Standouts: years of experience, very strong Excel skill, and working with large ERP
Qualities or traits wed like to see in a candidate: regular, on-time attendance, strong work ethic, flexibility, detail-oriented, can follow directions; folks w/more experience can speak to their position in collection efforts
Team would consider someone with a lot more experience than requested if they truly enjoy the work - want to make sure they would enjoy this position
Work site - El Segundo Campus, 2151 E. Grand Avenue, El Segundo, CA, 90245-5017​
Requirements:
Minimum of 3 years collections experience
Experience with SAP or other ERP systems
Customer service, negotiation skills and attention to detail
Effective communication, organization, analytical and problem-solving skills
Proficient in Microsoft Windows, Word, Excel and inter-company software.
Strong sense of urgency and customer focus.
4-year college degree or relevant experience in lieu of degree
Responsibilities:

KEY RESPONSIBILITIES :
Responsible and accountable for a portfolio of customer accounts by collecting on outstanding receivables.
Minimize bad-debt or write offs by ensuring accounts are handled timely, appropriately and per company policy.
Proactive contact and consistent follow-up with customers on outstanding and past due balances.
Keeps accurate and up to date notes or documentation on all collection efforts.
Provides customer service regarding collection issues and disputes, customer refunds, maintenance of accounts for adjustments, account reconciliation, order holds and releases, and credit line increase needs.
Able to organize, prioritize and manage multiple responsibilities in a high volume, fast-paced environment.
Research, reconcile and resolve billing discrepancies by working with the appropriate billing areas and escalating to management as necessary.
Utilize appropriate judgment in resolution of adjustments, disputes, unapplied payments, reconciliation and placing accounts on hold due to payment delays or delinquency.
Escalate past due accounts and as per the departmental escalation policy.
Assist in preparing documentation for submission of customers to third party agencies and/or write-offs.
Build and maintain strong working relationships with internal and external customers.
Manage reports and analyze data pertaining to their portfolio.
Participate in meetings, projects, process improvement initiatives, trainings, and other collection related tasks as identified by management.
Crosstrain with peers and leaders on customer portfolios for coverage purposes.
Handle distribution of customer invoices and statements.
Handle incoming and outgoing phone calls and emails.
Skills:
Finance