Collections Analyst, Associate

JOB DESCRIPTION

Job Description:
As part of BILL's Collections team, this role will support the collections team in the execution and delivery of the team's strategic and operational initiatives. The collections team is responsible for the end-to-end collections process across all BILL entities (Bill.com LLC, Divvy, and Invoice2Go) and includes reviewing each account to determine the best way to approach the client, then executing their plan to bring in the maximum amount of revenue.
The ideal candidate brings collections knowledge and experience, possesses a customer centric mindset, and is able to contribute strongly individually and as part of a small but high-performing team to optimize collection efforts and deliver on critical financial targets.
Qualifications:
1-2+ years of direct collections experience preferably in ecommerce, payments, financial service or a similar industry
Has proven ability to learn, adapt and train new processes and procedures
Logical and rational thinker with demonstrated data analysis and investigative skills
Possesses excellent organizational and time management skills - must have ability to prioritize and balance multiple tasks simultaneously
Strong interpersonal and decision-making skills with ability to resolve conflicts and build relationships within a dynamic organization
Nice Have’s - Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards
A degree in Accounting, Finance, or Operations Management is a plus