Clinical Application Specialist

JOB DESCRIPTION

Overview:    
 
 
 
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companies in the world, headquartered in Leverkusen, and areas of business include pharmaceuticals; consumer healthcare products, agricultural chemicals, seeds and biotechnology products. 
 
 
 
Job Title: Clinical Application Specialist  
 
Location: Whippany, NJ 07981  
 
Duration: 6 Months    
 
Job Type: Contract    
 
Work Type: Remote  
 
  
 
  
 
Department/Team Description:  
 
 
 
The Clinical Application Specialist (CAS) within the Digital Solutions Business is responsible for executing clinical education training and/or strategies that enable customers to achieve their desired outcomes using digital solutions. 
 
 
 
The CAS provides expert level education for the company's enterprise software platforms including, but not limited to, Radimetrics Dose Management and Calantic platforms. 
 
 
 
In addition to product training CAS assists customers with best practices through a deep understanding of Radiology workflows. 
 
 
 
The CAS position impacts customer's quality and process improvement efforts through a focus not only on technology, but the people and processes needed to achieve their desired outcomes. 
 
 
 
The clinical education team leverages self-serve, virtual, in-person and hybrid delivery approaches to meet diverse customer needs.  
 
 
 
  
 
Position Summary:  
 
 
 
This role will contribute to the successful adoption of the Radiology's Digital Solutions portfolio through expert product training, system organization, and best-in-class industry and clinical workflow expertise. 
 
 
 
These efforts will provide significant value to company customers as they work to achieve specific outcomes through the adoption of company enterprise systems.  
 
 
 
Position Duties and Responsibilities:  
 
 
 
Coordinate, Schedule, and Execute on-site and virtual education sessions.  
 
 
 
Manage training documentation and report on education outcomes.  
 
 
 
Provide subject matter expertise to cross-functional groups including Support, Sales, and Marketing.  
 
 
 
Provide routine data organization within customer servers.  
 
 
 
Assist in the creation and revision of education content as needed.  
 
 
 
Gathers customer feedback, contributes to continuous improvement efforts and other strategic projects across the digital organization.  
 
 
 
Contribute to knowledge management initiatives to include knowledge base article creation.  
 
 
 
Build and maintain customer relations while maintaining high levels of customer satisfaction.  
 
 
 
Build and maintain expertise with Client's current software offerings as well as new versions and revisions. Assist in reporting and interpretation of training and customer health KPIs.  
 
 
 
Contribute to process creation and refinement within the Digital Radiology Business.  
 
 
 
Cross-functional collaboration to support new clinical application onboarding.  
 
 
 
Support Sales and Marketing through assistance with customer demonstrations and evaluations.  
 
 
 
Represent Client at conferences and trade shows both virtually and in-person.  
 
 
 
Good communication in English; speaking, reading, and written.  
 
 
 
Ability to support varying levels of travel, with peaks of up to 50% with some responsibilities representing overnight travel.  
 
 
 
  
 
Requirements/Preferences: Education Minimum Requirement:    
 
 
 
Associates Degree  
 
 
 
Education Preferred if different from above: Bachelors Degree  
 
 
 
  
 
Skills & Competency Requirements:  
 
 
 
Associates degree in a relatable technical / clinical discipline such as Radiologic Sciences or Information Technology with a minimum of 6 years relevant experience or bachelor's degree with a minimum of 4 years of relevant experience or master's degree with a minimum of 2 years of relevant experience.  
 
 
 
Radiologic Technologist (RT) Certification     ARRT  
 
 
 
Strong presentation, verbal, and communication skills.  
 
 
 
Ability to effectively communicate with individuals of varying educational backgrounds and skill levels.  
 
 
 
Ability to problem solve, manage complexity and ambiguity.  
 
 
 
Hands-on mentality, self-motivation, team-player attitude, detail-orientation, and have a result-driven mindset.  
 
 
 
Strong understanding of Radiology and associated IT workflows, including RIS, PACS, DICOM, and HL7.  
 
 
 
Proficiency in MS Office suite.  
 
 
 
Ability to quickly learn new technologies and software systems such as Salesforce, Kimble and ServiceMax.  
 
 
 
Strong time management skills.  
 
 
 
  
 
Preferences:  
 
 
 
Security + Certification (CompTIA) 
 
 
 
CIIP Certification  
 
 
 
CT, MR Modality or Quality Management highly preferred  
 
 
 
Knowledge of patient dose management software, electronic medical record systems and/or PACS systems  
 
 
 
  
 
TekWisen   Group is an equal opportunity employer supporting workforce diversity.