Client Services Customer Care Representative I

JOB DESCRIPTION

Job Description: Summary
 Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine
 complexity, while utilizing multiple customer communication channels, which may include voice, mail,
 email, chat, AI related inquiries, etc.
 Duties and Responsibilities
     Supports assigned client group(s) performing routine complexity health related customer
 excellence activities.
     Typically makes routine outbound, health related customer calls following set scripts,
 procedures.
     Maintains complete customer/patient confidentiality for all health, personal and other
 customer information.
     Provides professional, respectful, customer excellence. Demonstrates caring and empathy
 when delivering sensitive health information.
     Effectively respond to all customer inquiries received by various digital methods including
 telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
 services, concerns of service failures and other duties needed to provide superior service.
     Supports all client group(s) based on business needs.
 Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)
 Required Work Experience:
     1-year related customer service excellence experience.
 Preferred Work Experience:
     Health care and laboratory related experience.
     Experience delivering customer service excellence and achieving
 productivity/accuracy/quality standards.
 Physical and Mental Requirements:
     Consistent exceptional customer service, accuracy and quality focus required.
 Knowledge:
     N/A
 Skills:
     Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and
 AI.
     Continuous Improvement: Embrace and thrive in an environment of continuous
 improvement, innovation, and leveraging digital
 Additional Sills: