Cash Collector

JOB DESCRIPTION

Overview:   
 
  
 
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client produces electronics and HVAC equipment. The Company offers HVAC equipment, building automation, security, fire detection, batteries, and other related products, as well as building control systems, energy management, and integrated facility management services. Client serves customers worldwide. 
 
 
Position: Cash Collector  
 
Location: Horsham, PA, 19044  
 
Duration: 12 Months   
 
Job Type: Contract   
 
Work Type: Onsite  
 
 
 
Job Description:    
 
 
 
Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.  
 
 
 
Analyse accounts and achieve collection targets as per Dialer Strategy  
 
 
 
Responsible for overseeing collection activities of all the active customers of North America & Canada customers.  
 
 
 
Manage collections and provide early stage customer service to avoid any customer complaints.  
 
 
 
Coordinate with cash applications team for accurate application of funds and remittance advice.  
 
 
 
Work on disputes of assigned portfolio to drive resolution/closure.  
 
 
 
Work on unapplied cash of assigned portfolio  
 
 
 
  Manage portfolio review calls with internal/external stakeholders.  
 
 
 
Process adjustments, write off, netting requests, refunds  
 
 
 
Account Reconciliations  
 
 
 
Maintain daily adherence as per business requirements  
 
 
 
Analysing daily AR reports to drive cash collection  
 
 
 
Requirement and Qualifications:  
 
 
 
5-7 years of experience required in North America/Canada Collections  
 
 
 
Proficient in both verbal & written communication with excellent American pronunciation  
 
 
 
Proficiency in GETPAID/Collection tools.  
 
 
 
System knowledge in ERP's - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.  
 
 
 
Work experience in a shared service contact center in mandatory  
 
 
 
Driving to the other offices when necessary for collaboration and training.  
 
 
 
  TekWissen   Group is an equal opportunity employer supporting workforce diversity.