Bilingual Licensed Property Casualty Insurance Agent

JOB DESCRIPTION

Foster Insurance Agency is seeking a Bilingual Licensed Property & Casualty Insurance Agent fluent in both Spanish and English to join our dynamic team. Our agency is committed to providing exceptional service and tailored insurance solutions to our diverse clientele. As a Bilingual Licensed Property & Casualty Insurance Agent, you will play a crucial role in expanding our reach within the Spanish-speaking community while ensuring that our clients fully understand their coverage options. This position requires a passionate individual who not only understands insurance products and services but also values the importance of clear communication and relationship-building. You will engage with clients to assess their insurance needs, provide knowledgeable advice, and recommend appropriate coverage to protect their homes, vehicles, and businesses. By fostering a welcoming environment and using your bilingual skills, you will contribute to a positive client experience and strengthen the trust our clients place in our agency. Join us at Foster Insurance Agency, where your talents will be valued, and your contributions will make a difference in the lives of others while supporting our mission to be the premier insurance provider in our community.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Some upselling of products or services to existing customers may be required
Requirements
What You Bring to the Role
Active Property and Casualty license
6 months or more of customer service experience
Great written and verbal communication skills in Spanish-English
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Integrity to follow guidelines on maintaining members’ privacy
Computer experience
High speed internet (> 10 mbps)
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Continuing education paid for by FIA
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base pay of $25 per hour plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our FIA community is here for you as one dynamic, global family.
You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.