Assistant Property Manager

JOB DESCRIPTION

Are you looking for a position at a mission-driven, innovative organization with great benefits? If so, join Boulder Housing Partners! We are a PERA employer and offer great public employee retirement benefits, work-life balance, and flexible schedules.
We build, own, and manage affordable housing in the City of Boulder, bringing together staff and stakeholders from diverse backgrounds to accomplish a common goal.  
This position does require LIHTC and HUD experience.
OVERALL JOB OBJECTIVE:
Under general supervision, the Assistant Property Manager provides support to the property managers for public housing, section 8 project-based, affordable, tax credit, and market rate housing in the City of Boulder. Functions include monitoring age receivables, completing financial reports, marketing planning, monitoring activities related to occupancy, processing and monitoring renewal and recertification paperwork, showing apartments, completing compliance reports, filling in for property manager as needed, and performing property management related duties as required.
COMPETENCIES:
Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situation and with people who have different styles.
Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers.
Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty.
Self-Knowledge – is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits.
Customer Service – Provides exemplary customer to applicants, residents, community partners, and co-workers. 
DUTIES AND RESPONSIBILITIES:
Assist with property management financial processes. This includes the following:
 
Monitor and post monthly rents for the portfolio
 
Monitor resident ledgers
 
Monitor and manage age receivables according to policy
 
Process demands and ensure rent collection policies are followed
 
Perform month end review and reporting
 
Review, monitor, and manage GPRI reports
 
Assist with processing all paperwork and mailings related to recertifications and renewals. This includes the following:
 
Maintain and create filing and logging systems for first, second and final mailings
 
Process recertification and send notification of recertification to residents
 
Mail letters and packets and track return of documents
 
Review forms for accuracy and completeness. Research and obtain missing information as needed
 
Organize paperwork and assist as requested
 
Track traffic, enter data into Yardi software system
 
Maintain organized resident files
 
Assist with lease-up of vacant units.  This includes the following:
 
Respond to inquiries via telephone and walk ins
 
Process and maintain waitlists
 
Manages marketing plan for the properties
 
Process applications for housing
 
Conduct landlord references
 
Conduct background checks
 
Check files for eligibility criteria
 
Show available units
 
Conduct pre-leasing inspections of vacant units to ensure units are in move-in condition
 
Assist with move outs.  This includes the following:
 
Inspect and walk units at move out
 
Assess charges with maintenance
 
Assess and complete move out disposition
 
Process move out file
 
Assist property managers by:
 
Holding office hours on-site as needed
 
Posting notices at sites
 
Filing
 
Interpreting for Spanish-speaking clients
 
Assist property managers with resident issues, including:
 
Monitor rent collections and late payment reports
 
Initiate and follow up on resident payback agreements
 
Assist with resident issues, requests and communications
 
Working knowledge of Reasonable Accommodation situations under Section 504
 
Assist with all other paperwork issues, including but not limited to filing, reporting requirements for the various funders and program administrators.
Performs related duties as required by management to meet the needs of BHP.
Regular, predictable attendance is an essential function of this position.
Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Is responsible for the safety of self, others, materials, and equipment.  Uses all required safety equipment.
Generally, duties and responsibilities are listed from most to least critical or time consuming.
Boulder Housing Partners is committed to hiring employees who provide good customer service; our employees communicate courteously and responsively and provide effective and efficient service to the public and co-workers.
REQUIREMENTS:
High school diploma or equivalent. Strong organizational experience. Experience with data entry and database management. Ability to accurately verify multiple sources of information and make assessments. Demonstrated ability to communicate with internal and external customers; proven composure in difficult situations; ability to manage and resolve conflict effectively. Attention to detail. Ability to work with diverse populations. Interest, desire, ability and commitment to provide excellent customer service in person and over the telephone. Ability to work independently, take initiative, handle multiple tasks simultaneously, and to assume responsibility for completion of complex workload without close supervision. Acceptable background information, including criminal history. Valid Colorado driver's license and acceptable motor vehicle record.
DESIRED QUALIFICATIONS:
Experience with housing software, particularly Yardi.  Customer Service experience. Bilingual Spanish/English.
Hiring Range: $23-$28/hour  ($47,840-$58,240) DOQ
Applications will be accepted through November 29, 2024.
WHAT IT'S LIKE TO WORK WITH US:
If your goal is to help build diverse and inclusive communities by providing homes, creating community and changing lives, consider joining us at BHP.  We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:
 
Medical, dental, vision health plans
 
Retirement benefits that includes PERA defined benefit plan plus 401k and 457 plans
 
Paid life insurance
 
Employee wellness program
 
Long term disability
 
13 paid holidays per year plus vacation and sick leave
 
Five Fridays off during the summer
 
Excellent work-life programs, such as flexible schedules, training opportunities, and more
 
HISTORY:
Founded in 1966, Boulder Housing Partners (BHP) is known for creative and award-winning approaches. BHP’s goal is to make living in Boulder possible and affordable, regardless of income. We are committed to fostering a healthy sense of community in every property we develop. We are an inclusive organization that operates creatively, decisively, and effectively, with strong and consistent values and an understanding that housing is as much about people as it is about place. We build, own and manage 33% of the total inventory of affordable housing in Boulder, making a strong contribution to City Council's goal that 10% of all housing is permanently affordable.
Our commitment to the organizational stewardship of assets involves fostering a caring and supportive work environment for our most valuable asset - our employees. We realize that our mission can only be realized with a team of dedicated and passionate people.  BHP provides professional development opportunities as well as a generous benefits package that includes medical, dental, vision, life insurance, paid holidays and personal days, as well as retirement benefits.  Our culture promotes work-life balance and opportunities to engage in healthy lifestyle activities. 
BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.