Administrative Customer Support Specialist Hybrid Schedule

JOB DESCRIPTION

DESCRIPTION
Tower Water is seeking a self-motivated and positive office admin to join our team. This is a full time role with a great benefits package. This position is responsible for providing administrative support for technical account managers, sales department and our leadership team.
The right person will display the following values:
 
Have a can-do attitude
 
Be reliable to a fault
 
Is responsive to customer and employee needs
 
Understands the value of reputation
 
Exhibit passion for what you do, task in front of you, for your team
 
Tower Water in Somerset, NJ. Our company provides Water Treatment Services to a large (and growing!) number of clients, based mostly in the New York City Metropolitan area. We are a small, friendly office where each person performs a variety of tasks. Each admin owns some faction of the company process which they are the “go to person” for.
Job responsibilities include but are not limited to:
 
Prepare and review contracts, agreements, amendments and purchase orders
 
Review and proofread reports and documents before sending to clients
 
Create, update and maintain client information in several databases
 
Answer phones, take messages, and transfer calls.
 
Filing, faxing, mailing, etc.
 
Organize and schedule meetings.
 
Produce e-mails, reports, letters, forms and SOPs.
 
Respond to insurance requests from clients.
 
Teamwork is a must - willingness to communicate with the administration team.
 
Some responsibilities may change in accordance with Tower Water business operations
 
 
Complete company required trainings
 
Other tasks based on company needs.
 
Requirements
The right person should have the following experience:
 
2+ years as an administrative or customer service professional
 
2+ years of experience with Intuit QuickBooks
 
High School Diploma or GED Equivalent
 
Proficient in MS Office (Outlook is a must)
 
Experience in day-to-day bookkeeping tasks such as processing payments, reconciling accounts, invoicing, etc. 
 
Update and maintain several databases 
 
Computer-savvy, with fast and accurate typing.
 
Passionate, well-spoken and reliable.
 
Organized and able to multitask; can successfully balance deadlines and projects at any given time.
 
Efficient and productive with strong prioritization skills.
 
Able to take direction and complete tasks independently from multiple supervisors
 
Work speed must be consistent with other personnel after 6–8-week training period
 
Excellent interpersonal skills and exemplifies the Tower Water values
 
Attention to detail and problem-solving skills
 
Benefits
 
Hourly rate of $19-$20 based on experience
 
Medical, dental and vision benefits with generous employer contributions
 
401k with 4% matching.
 
10 vacation and 5 sick days per year with progressing vacation based on years of service
 
8 paid holidays
 
Pretax benefits such as FSA or HSA accounts
 
Company paid life insurance and short-term disability coverage
 
Laptop, phone and monitor for home use
 
Quarterly conversations with your manager
 
All staff meetings and fun events
 
Additional benefits through our PEO
 
After training, there will be remote work options with 3 days on site and 2 days remote
 
You will have access to our Employee Assistance Program and our training database
 
Tower Water is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.