Accounting Associate And Customer Service

JOB DESCRIPTION

Accounting Associate ​​​​​​​​​​​​​​and Customer Service
Compensation: $40,000-55,000 DOE
Benefits: Medical, Dental, Vision, 401k
Location: Hybrid, 1 days/week in our shared Office Space.
Type: Full-time, permanent (Monday - Friday 9:00-5:00)
SSON is a leading research, marketing, and business development partner, as well as a resource hub for the shard services sector. We keep professionals informed about the latest industry trends, drivers, and initiatives through our extensive market research, reporting, and events. Our goal is to help businesses implement shared services  .

Responsibilities include:
Customer Service
Support team to ensure all general customer service queries are prioritized as appropriate and that all customers receive an excellent experience.
Ensure all delegates registration bookings received are process in our CRM system efficiently and accurately.
Manage ongoing Delegate Sales Team support including order processing, invoicing, processing payment and sending confirmations.
Ensure a high degree of accuracy across the team.
Travel to Events as needed to support CS & Onsite functions.

Accounts Receivable Support 
Collecting open invoices in accordance with client agreements/terms.
Monitoring accounts receivable aging and contacting clients for payment.
Creating and sending invoices, processing payments, and providing receipts.
Corresponding with clients about upcoming and past-due invoices.
Assisting in researching discrepancies and past-due accounts.
Collaborating with sales teams to maintain customer service.

Accounts Payables
Manage and oversee Concur, the Company’s online expense system.
Process Accounts Payable invoices and W9 Verification for new vendors, including Concur automated expenses.
Process Accounts Payable Payment runs and monitor when invoices are due.
Conduct vendor account reconciliations.


General
Assisting event coordinators and operations teams with event setup.
Supporting the Controller with ad-hoc requests or projects and weekly reports.
Post journal entries and reconcile as needed .
Possess the ability for effective and professional communication, both in writing and verbally with management, vendors and customners.



Requirements:
Bachelor's degree in accounting, finance, or business (preferably in accounting).
Proficiency in Excel.
Experience in accounts receivable or accounts payable preferred but not required.
OSC experience preferred.
Benefits include:
Hybrid work environment with access to our Tampa Workspace
Generous PTO, sick days, and well-being days.
Comprehensive benefits package including medical, dental, vision, FSA/HSA, commuter benefits, and 401K.
Ongoing team training and individual development programs.
Supportive pathway for career progression.
Flexible work hours.
Privacy Notice:
SSONcomplies with the EU General Data Protection Regulation (GDPR). See our privacy notice for details: Privacy Notice.

Non-Discrimination:
We do not discriminate in employment based on race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.